GMS is a young progressive start-up company that provides outsourcing services to clients worldwide.

We handle various supporting processes of contracting companies such as Acquisition, Fraud & Security, IT Consultancy, and 24/7 Customer support. We help companies reduce customer effort and continuously optimize business processes and outcomes to deliver amazing customer experiences!

We’re always happy to hear from passionate and cool people to help us achieve our mission!

Currently, we are looking for a Customer Support Specialist to be part of our young and energetic Night Shift team and be the next agent warrior in our continuous improvement of the workforce.

In this role you will:

• Вe the first point of contact for our clients;

• Offer the best customer service via email and live chat;

• Take ownership of issues and proactively solve them;

• Help our customers with a wide range of queries;
  

This role is right for you if you:

• Have excellent communication skills in English - both verbal and written;

• Have previous customer service experience working on Night shifts;

• Are a positive, friendly person with an eagerness to learn and develop;

• Are a result-oriented person;

• Have forward-thinking skills;

• Have good computer literacy and fast typing skills;

• Express curiosity and proactivity in all the things you do;

What you will find:

• A dynamic team of young people in a friendly work environment;

• A flat structure to do innovative work;

• A company in which you will be acknowledged, and have the opportunity to make a difference;

What else we’re offering you:

• Additional health insurance

• Development and career opportunities

• Company subscription for Udemy;

• Company team buildings and parties

• Performance bonus 

• Multisport card, covered by the company

• Snacks & Drinks at the office

We hire the best and those with the most potential. If you fit that description, we'd love to know more!